Die Zahl der Reklamationen nahm erneut deutlich zu − in mehreren Zweigen um ein Drittel und in der Spitze sogar um zwei Drittel. Welche davon am häufigsten zu Beanstandungen führten und mit welchem Ergebnis die Eingaben meist endeten, zeigt der aktuelle Jahresbericht der Schlichtungsstelle. mehr …
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