In einer aktuellen Studie wurde die Service- und Kundendienstqualität von 30 „großen“ Marktteilnehmern untersucht. Neun Akteure schnitten mit „sehr gut“ ab. Nur vier davon konnten in allen drei Leistungsdimensionen überzeugen. mehr …
In einer aktuellen Studie wurde die Service- und Kundendienstqualität von 30 „großen“ Marktteilnehmern untersucht. Neun Akteure schnitten mit „sehr gut“ ab. Nur vier davon konnten in allen drei Leistungsdimensionen überzeugen. mehr …
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