Wie Kunden die Leistungsabwicklung bewerten, hat Servicevalue ermittelt. Die „sehr gute“ Spitzengruppe vergrößerte sich auf 15 Anbieter – bei sechs Auf- und zwei Absteigern. Nur zwei Akteure konnten sich zum achten Mal in Folge einen Platz unter den Topanbietern sichern. mehr …
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